Cancellation Policy
What can be cancelled, when, and what to do once an order has been dispatched.
Last updated: 17 August 2026
Before you pay
Nothing is confirmed until payment succeeds. You can remove items from your cart or simply leave the checkout at any point before paying, and no order is created.
An order that is started but not paid for does not hold stock and is cleared automatically after 24 hours.
After you pay
Once payment succeeds, your order goes to the seller for packing and dispatch. There is currently no self-service cancel button in your account.
If you need to cancel a paid order, contact support as soon as possible with your order details. We will ask the seller whether the item has already been dispatched:
- Not yet dispatched — we will try to stop it and refund you to the payment method you used.
- Already dispatched — it can no longer be cancelled. Once the item reaches you, raise a return request instead, if the product is eligible for return.
Orders with items from more than one seller
Because items from different sellers are dispatched separately, one item in an order may still be cancellable while another has already shipped. Tell support which item you mean.
Cancellations by BDA Bazar or a seller
An order or an item may be cancelled from our side if:
- The item turns out to be out of stock.
- The delivery address falls outside the serviceable area for that seller.
- There was an obvious pricing or listing error.
- The order appears to be fraudulent or breaks our Terms & Conditions.
Where this happens you are told by email and the amount paid is refunded to the original payment method.
Refunds after cancellation
A cancelled and paid order is refunded to the payment method used at checkout. How long it takes to appear depends on your bank or payment provider. Full details are in the Return & Refund Policy.
Request a cancellation
- Email: Sales.bdabazar@gmail.com
- Address: C77D Sector 66,31 Noida Uttar pradesh