Return and Refund Policy

Return window

The return window is set by the seller for each product and is shown on that product's page. Always check the product page for the return period that applies to the item you are buying — it is not the same for everything on BDA Bazar.

When you can return an item

You can raise a return if, within the return window shown for the product:

• The item arrived damaged or broken.
• The item is defective or does not work as described.
• You received the wrong item, size or variant.
• Part of the order is missing.

When a return cannot be accepted

• The return window shown on the product page has passed.
• The product page states the item is non-returnable.
• The item has been used, washed, altered or damaged after delivery.
• Tags, labels, accessories, freebies or original packaging are missing.
• Hygiene-sensitive or perishable items, where returning them is not possible.

How to raise a return

1. Log in and open My Orders.
2. Find the delivered item you want to return.
3. Open the return request form and tell us what is wrong.
4. Add photographs where the item is damaged or incorrect — this helps the seller resolve it faster.
5. Submit the request. You can follow its status from your account.

Your request is reviewed by the seller and the BDA Bazar team. We will contact you by email about the outcome and, where a pickup is needed, about how the item will be collected.

Refunds

• Approved refunds are paid back to the original payment method used at checkout.
• The refund covers the price paid for the returned item.
• Where a delivery charge was paid and the return is due to a damaged, defective or incorrect item, that charge is refunded too.
• Any referral discount applied to the order is adjusted proportionally.

Once a refund is approved and released, the time it takes to appear in your account depends on your bank or payment provider. We are not able to speed that step up.

Replacements

Where a seller offers a replacement instead of a refund, this is confirmed with you before the return is completed. Replacement depends on the item being back in stock with that seller.

If a return is rejected

If a return is not accepted, we will tell you why by email. If you disagree with the decision, reply to that email or contact support and we will look at it again.

Help with a return

• Email: Sales.bdabazar@gmail.com
• Address: C77D Sector 66,31 Noida Uttar pradesh

Related policies

• Cancellation Policy
• Shipping Policy
• Terms & Conditions
• Privacy Policy
• FAQ